Privacy Policy

A legal disclaimer

Effective Date: January 1, 2025

Introduction

At Greater Heights Living (“we”, “our”, “us”), we respect your privacy and are committed to protecting the personal information you provide through our website www.greaterheightsliving.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit the Site, sign up for services, contact us, or otherwise interact with us. By using the Site, you accept the practices described in this policy.

Information We Collect

a. Personal Information You Provide

Name, email address, phone number, mailing address, date of birth or age category (for senior housing)
Employment or family information (if relevant for eligibility)
Payment information (if you make a booking or deposit)
Preferences, special needs, support requirements or other information you provide when you contact or enroll with us
Information you choose to provide in forms or via email, phone, or other communication

b. Automatically Collected Information

IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
Other usage data (pages visited, time spent, clicks, referral source, navigation paths)
Cookies and similar tracking technologies

c. Third-Party Information

Information from service providers, advertising networks, analytics providers, or publicly available sources, as permitted by law
Social media profile information if you connect via social login
References, background checks, health-screening data or eligibility verification (if applicable for a residential community)

How We Use Your Information

We use collected information for the following purposes:

To provide, operate, maintain and improve our Site and services
To process applications, bookings, payments and to manage the residential community
To communicate with you, including sending service confirmations, updates, marketing/promotional materials (where permitted), and customer service responses
To personalise your experience on the Site and tailor our services to your needs
To analyze trends, monitor Site usage and improve our marketing and operations
To comply with legal obligations, enforce our Terms & Conditions, protect our rights or those of our users/customers

Disclosure of Your Information

We will not sell your personal information. We may share it as follows:

With service providers, contractors or agents who perform services on our behalf (e.g., payment processors, analytics, marketing, housing eligibility screening)
With compliance, regulatory or governmental authorities when required by law, or to respond to legal process
With other third parties if you consent to the sharing or choose to share information via third-party features
In the event of a business transfer (e.g., sale, merger or asset transfer) the information may be transferred as part of that transaction

Cookies and Tracking Technologies

We use cookies and similar technologies to recognise you when you visit the Site, remember your preferences, improve your experience, and gather analytics. You may disable cookies through your browser settings, but note that some features of the Site may not function properly.

Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

Access, correct or update your personal information
Request deletion of your personal information (subject to legal or contractual constraints)
Object to or restrict certain processing of your information
Withdraw consent at any time (where processing is based on consent)
Opt-out of marketing/tracking communications

To exercise any of these rights, please contact us at:
IndependentHousing@greaterheightsliving.com
or call (707) 679-0179. We will respond within a reasonable timeframe in accordance with applicable law.

Data Security

We implement appropriate technical and organisational measures to protect personal information from unauthorised access, use, alteration or destruction. However, no method of transmission over the Internet or electronic storage is completely secure—so we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary for the purposes set out in this policy, including to comply with legal obligations, resolve disputes, enforce our agreements, and for analytics and archival reasons.

International Transfers

If you are located outside the U.S., please note that your information may be transferred to and processed in the U.S., where data protection laws may differ. By providing your information, you consent to such transfer and processing.

Children’s Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under this age. If we become aware that we have collected personal information from a child under 16, we will take steps to delete the information.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you via the Site or via email (if you are on our mailing list) and update the “Last Updated” date at the top of this policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:
Greater Heights Living
Sacramento, California 95827, United States
Phone: (707) 679-0179
Email: IndependentHousing@greaterheightsliving

.com